Orders will normally be shipped in 2-3 working days subject to availability. If the item is temporarily out of stock, you will
be contacted to discuss options.
We ship with TNT road express or registered post to your door and all items are fully insured. Although we take all
possible precautions to provide accurate shipping costs through this website, additional charges may apply. For orders outside Australia P.O.A. (price on application) applies - email us for a
If you're unsure, please email us for a quote prior to placing your order.
You can order anything from our site in three
1. Online - for credit card payments only.
Online payments are processed securely with Paypal. We will contact you to discuss colour/finish preferences (if
We accept Mastercard/Visa/Amex.
2. Phone Orders.
Call Guitar Paradise direct on 03 94297771 for prompt phone ordering with a real person.
3. Direct Deposit.
You can transfer money from your account to ours via internet banking, or visiting your local bank (please email confirmation to firstname.lastname@example.org).
Our bank details are :
•Account Name: Paradise Music
•Bank: National Australia Bank
•BSB Number: 083347
•Account Number: 684621026.
If you are not 100% happy we offer refund in the form of exchange only. A credit for the full purchase amount (not
including freight charge) is given to be used for any other item in our store.
Credits are only given if the products:
•Have a fault that the customer could not have known about at the time of purchase
•Do not do the job the customer was led to believe they would
•Do not match a sample they were shown
•Aren't as they were described
A credit will not be given if:
•No proof of purchase is offered
•The customer simply changes their mind
•The customer bought them for someone else who doesn't want them
•The goods have been damaged after the purchase
•The goods were ordered in specially for the customer
All returned goods must be in original condition (as sold), be in the original packaging complete with the warranty card
and owner's manual, and show no signs of wear or abuse.
The personal information you provide us with is used for the following
•Processing your orders or
•Providing you with products and/or services
•Billing you or administering your
•Dealing with requests, enquiries or complaints
and other customer care related activities
We may also use customer information to enable us to market our products and services to
customers, where customers have given consent to do so, and customers can “unsubscribe” by selecting this option on any emails received from us.